Frequently Asked Questions

About the Rowers/Boats

How long have you been rowing?

Two and a half years.

What boats are you rowing? 

The double is a LiteRace 2X Coastal Rowing Shell that is 24’6” long, 3’3” wide and weighs 132 lbs. The single is a LiteRace 1X Coastal Rowing Shell that is 19’7” long, 2’5” wide and weighs 78 lbs.

Where are you rowing?

The waters in and around Sarasota Florida including the Gulf of Mexico. Once the Covid 19 restrictions are lifted we will be traveling to row in other places.

Why do you have the camera facing the bow, as you face the stern when you row in the boat?

We tried multiple camera positions as we were getting started. We found that watching and seeing things coming at you in the distance gives you anticipation and drive to keep going. When the camera faces the stern things just keep going away and it is anticlimactic. In the future we plan to add cameras and edit in different views during the row.

Technical Questions

What devices can I watch videos from?

Any device with a modern web browser including mobile devices, tablets, and computer browsers. While we recommend using the latest version of Google Chrome, we also support Firefox and Safari browser released within the last five years.  You may experience playback issues when using an out of date browser or any version of Internet Explorer.

My Smart TV has a web browser. Can I use that to ERG Along?

Maybe. It is possible to use a TV browser to watch videos on our platform, but there can be potential playback issues. For this reason, we do not recommend or guarantee that video playback will work in a TV browser. Instead, we recommend utilizing AirPlay or Chromecast.

Can I use Airplay or Chromecast?

Yes! This is a great way to watch videos on a larger screen or television. We have detailed instructions on using Airplay or Chromecast available.

Can I watch videos on my TV without using an app?

Yes. By connecting your laptop directly to your TV with an HDMI cable, you will be able to watch videos from our site on your TV.

Can I watch videos on my phone or tablet without using an app?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

I'm experiencing technical issues. How can I get assistance?

Please click here to visit our tech support page.

Billing and Account Questions

How do I reset my password?

On the login page, click Forgot Password, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

How do I change my password?

Once signed into your account, you can change your password by clicking My Account or Dashboard from the top navigation menu. Select Password and update your password.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking My Account or Dashboard from the top navigation menu. Select Billing and update your billing information.

Is my personal information/credit card information safe?

Absolutely! As far as personal information, we only require you to enter an e-mail address and password to establish a sign in to your account. The name you enter does not need to be a full name, and does not have to match your credit card information. 

Your email address is used to send you account related notifications, and we may occasionally send you offers and updates about the site - you can unsubscribe from non-account related updates at any time by using the link at the bottom of the email.

Your credit card is never processed directly by us and we never see your full card information. We partner with Stripe, a leading online payments platform using industry standard encryption mechanisms.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your recurring subscription by clicking My Account or Dashboard from the top navigation menu. Select Billing and locate your subscription plan at the bottom of the page.  Click Change Plan and Cancel Membership. Your membership will be cancelled and your access will be removed at the end of your current payment period.  

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.